VPS Hosting - Virtual Private Servers

Developed in 2005 KalenTech VPS is a privately owned debt free company with a simple aim ‘to deliver the best vps hosting solution available for small and medium size businesses’. Our virtual private server technology takes the strain out of server management and allows you to concentrate on running your business rather than running the server, all packages come with managed software upgrades to provide a worry free solution.

We realize that the choices we make have a direct impact on the service you receive, where many companies rent a $99 a month server with cheap bandwidth we don’t, we purchase high quality Dell servers, all with Dell’s 4 hour, on site warranty and all located in a high quality Tier 1 datacenter.

Equally as important, we selected our software just as carefully, we chose Virtuozzo as the platform for our Virtual Private Servers after evaluating many options, in our opinion it is the best solution on the market.

Our support packages have been developed to ensure you get the support you need when you need it, no longer do you have to pay a bundled price for a package with support you will never need, our level 1 support package (included as standard with every package) offers 24/7 support desk access, unlimited free reboots, managed upgrades and 30 days installation support, if you require further support we have support packages designed for all types of customers, what we don’t do is build in a cost for support you may never need. This approach allows us to deliver packages at a ‘fair’ price.

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KalenTech VPS is set to be #1 supplier of virtual private server hosting. Our great choice includes Plesk, Cpanel and powerful applications. KalenTech VPS online support center operates 24/7 with access to a comprehensive knowledge base and friendly support staff. KalenTech VPS offers virtual private servers (VPS) with a range of control panels. A VPS is functionally equal to a dedicated server and comes with inclusive Level 1 support.

Control:
Full root access, complete isolation from others, functionally equal to a dedicated server puts you in control.

Choice:
We know that everyone has their own favorite when it comes to control panels so we have made our plans available with Plesk, Cpanel, Confixx or Directadmin.

Performance:
Our choice of hardware, software and network providers combine to give a winning formulae for your business, whether you are just starting out or an old hand we have packages to suit your needs.

Extreme Power:
Dell 2650 PowerEdge servers with Dual 2.8 Ghz Xeon CPU, 6GB RAM and five 146GB SCSI drives with RAID 5 We encourage you to compare our key technology strategies against our competitors.

KalenTech VPS made a key decisions regarding hardware:

Dell 2650 2U server with at least dual Xeon CPU’s (minimum 2.8Ghz) with hyperthreading
Minimum 6GB ECC DDR RAM
Minimum five 146GB SCSI 10K hard drives (total 730GB) with RAID 5
Dual power supply units for redundancy
Dell’s 4 hour on-site warranty (3 years)
All servers owned by KalenTech VPS

To provide enterprise class solutions we needed a suite of software for speed, performance and reliability:

Enterprise class applications; Cpanel and Directadmin
Virtuozzo virtual private server platform

Unrivaled Choice:
KalenTech VPS offers a great choice of control panels - Cpanel, Directadmin

Unlimited domains - Although these control panels allow unlimited domains please be aware that the specification of your VPS will limit the actual number you can host and the complexity of the web sites hosted will also impact the number.

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Unlike our competitors, we use only the highest quality Tier1 providers; No Cogent, no Verio, and absolutely no Tier2 resold Transit KalenTech VPS leases space in 34 Exchange Place New Jersey and partnered to provide a network designed from the ground up to be able to handle unpredictable spikes in traffic to all of our customers. Our connections include:

* Cable & Wireless
* MFN
* NetAccess
* InterNAP

Our network was chosen with stability in mind. There is no single point of failure anywhere within the network. We have multiple, redundant transit links to some of the NY Metro area’s largest providers. The network always maintains low utilization on each and every one of its customer network segments. Each backplane is never utilized more than 40% to allow for unexpected bursting without performance degradation.

11,000mbps Transit Capacity!
Our partnership means we have access to one of the largest most capable networks in our market, hands down. Unlike our competitors, we use only the highest quality Tier1 providers; No Cogent, no Verio, and absolutely no Tier2 resold Transit.

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KalenTech VPS has a dedicated website for all support you can:
Browse the knowledge base
Open a support ticket
Download various guides
Use the online troubleshooter
Read KalenTech VPS announcements

The support portal is full of valuable resources, before opening a ticket it is always wise to check through the knowledge base, troubleshooters and download guides as many topics are covered.

If your topic is not covered the most effective way to request support help is to open a support ticket in the portal, the ticket should contain as much information as possible to help our technicians help you.

There are two support departments; 1. Support, 2. Reboot - the reboot department is a direct pager to our datacenter technician, who will first check the status of your server, then respond to let you know they are dealing with it, once rebooted they will report the servers condition and close the ticket. Always open reboot tickets as ‘URGENT’.

For the support department please only use urgent for real emergencies.

Below is a guide to the approximate response times for support requests opened through our online help desk:
Emergency reboot 5 to 20 minutes
Urgent (Level 2 only) under 1 hour
High under 6 hours
Medium under 12 hours
Low under 24 hours

KalenTech VPS provides excellent support based on your specific needs, every hosting package comes complete with 30 days install support covering all aspects of the service, after this period every account has Level 1 support included free.

This means we do not provide free technical support for every problem you may encounter or create when running your virtual private server. Below you can see the support provided free with Level 1 support, level 2 support can be added to your account for $9.99 per month. For support issues not covered by your support level we charge a fair rate of just $10 per incident.

Paid Level 1 and Level 2 Support includes:

Server
Troubleshoot hardware

Operating System
Troubleshoot
Reinstall

Base System Packages (Apache, Bind, MySQL etc)*
Troubleshoot
Configure
Reinstall

Control Panel**
Troubleshoot
Configure
Reinstall

Scripts and Third Party Software
Install
Troubleshoot

* Does not include system packages you install only those installed at time of setup by KalenTech VPS.
** For plesk, cpanel and confixx hosting servers only
** Application software refers to the application provided with your VPS plan, such as Clodfusion, Java, Shoutcast.

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Plesk VPS Hosting:

Plesk virtual private servers are functionally equal to a dedicated server and come with:

Free Level 1 support
Free daily backups and restore
30 day money back guarantee

 VPS behaves exactly like an isolated stand-alone server.

* Appears to have its own processes, users, files and provides full root access
* Each has its own IP addresses, port numbers, tables, filtering and routing rules
* Each can have its own configuration files for the system and app software
* Each can have its own versions of system libraries or modify existing ones
* Each can delete, add, modify any file, including files in /root, and install its own application software or custom configure/modify root application software

All Plesk VPS’s come with the following software installed:

Plesk 7
RedHat 9 with enterprise kernel
Apache 2.0
PHP 4.2.2
MySQL 3.23.58
Perl 5.8
RedHat 9 development tools
Qmail
OpenSSL

We can install the following application templates, however because of the resources the applications consume it is recommended that you only request an install if you have a VPS-V1 or above.

Shoutcast server
Darwin server
Helixserver (REAL Media) (License not included)

Upgrades:

Extra Disk Space $2.50 per GB per month
Extra Transfer $1.00 per GB per month
Extra IP address $1 each per month
Upgrade 100 domain licence to 300 domains $10 per month
Upgrade 300 domain licence to unlimited $10 per month
Level 2 support $9.99 per month

**   Clentexec licence is free to use as long as you are a client of
Kalentech VPS, installation is not included

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cPanel VPS Hosting:

Cpanel virtual private servers are functionally equal to a dedicated server and come with:

Free Level 1 support
Free daily backups and restore
30 day money back guarantee

VPS behaves exactly like an isolated stand-alone server

* Appears to have its own processes, users, files and provides full root access
* Each has its own IP addresses, port numbers, tables, filtering and routing rules
* Each can have its own configuration files for the system and app software
* Each can have its own versions of system libraries or modify existing ones
* Each can delete, add, modify any file, including files in /root, and install its own application software or custom configure/modify root application software

Upgrades:

Extra Disk Space $2.50 per GB per month
Extra Transfer $1.00 per GB per month
Extra IP address $1 each per month
Level 2 support $9.99 per month

** Clentexec licence is free to use as long as you are a client of
Kalentech VPS, installation is not included

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Application virtual private servers are powerful solutions for your application driven web site. These application servers are not designed for beginners but are for developers or webmasters with a medium to high level of technical experience in both the application and server software.

Application VPS: Functionally equal to a dedicated sever:

- Appears to have its own processes, users, files and provides full root access
- Each has its own IP addresses, port numbers, filtering and routing rules
- Each can have its own configuration files for the system and app software
- Each can have its own versions of system libraries or modify existing ones
- Each can delete, add, modify any file, including files in /root, and install its own application software or custom configure/modify root application software

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System and Network Security Users are prohibited from violating or attempting to violate the security of the vps hosting webhosting uk network. Violations of system or network security may result in civil or criminal liability. Virtual Private Server will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations.

These violations include, without limitation: Accessing data not intended for such User or logging into a vps hosting server or account, which such user is not authorized to access. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization. Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, “flooding”, “mail bombing” or “crashing”. Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting. Taking any action in order to obtain services to which such User is not entitled. If customer is found to be in violation of our System and Network Security policy, Server Intellect may, at its sole discretion, restrict, suspend or terminate customer’s account. Customer shall not be entitled to a refund of any fees paid in advance prior to such action.

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