VPS Hosting - Virtual Private Servers

Q. How do I set up my SMTP server?

Ans: When using a Windows VPS, the simplest way to install and configure your SMTP service is from directly within your server.

However, The SMTP does not come installed by default, and must be installed before the service can be used. Upon installation a default configuration is created, which then allows you to configure the service to your particular needs.

The following steps explain how to install SMTP on your server:

1. Firstly, you will need to be connected directly to your server, not via a control panel. You can do so by using a remote connection client such as the one found on most windows machines.

2. Once on your machine, select control panel from the start menu.

3. Select Add or Remove Programs.

4. Select Add/Remove Windows Components from the left hand navigation pane.

5. Within the components list, you will see Application Server, select this and then click Details.

6. Navigate to the Subcomponents of Application Server list, select Internet Information Services (IIS), and then click Details.

7. Under the Subcomponents of Internet Information Services (IIS) list, select the SMTP Service check box.

8. Now click OK.

9. Finally click Next. At this stage you might be prompted for the Windows Server 2003 CD or the network install path, the path is C:\i386

10. Click Finish, and your SMTP service will now install.

When the install has finished, a default SMTP server configuration will have been created with a message store in C:\Inetpub\Mailroot.

As you will be setting up the SMTP service for the first time, you will need to configure global settings for a SMTP virtual server, as well as settings for individual components of the virtual server. To do this you must be member of the Administrators group on the local computer in order to perform the following procedures.

For security reasons, it is always best practice to log on to the server by using an account that is not in the Administrators group, then use the ‘runas’ command to run IIS Manager as an administrator.

If you are going to adopt this method, At a command prompt, type runas /user:your-admin-account-name “mmc %systemroot%\system32\inetsrv\iis.msc”.

Where/How to configure global SMTP settings:

1. Navigate to within the IIS Manager, expand the local computer and right-click ‘Default SMTP Virtual Server’, then select Properties.

2. Next, simply change the default settings on the property pages as required. If you require information about the individual settings, simply click ‘Help’ for an explanation.

To configure SMTP virtual server components settings:

1. Again from within the IIS Manager, expand local computer, then ‘Default SMTP Virtual Server’ and right-click the individual component which you wish to configure and select Properties.

2. Finally, change the default settings on the property pages as required. Again, for additional information about individual settings, simply click ‘Help’.

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Q. Can I use repair mode to attempt to fix my virtual private server?

Ans: Yes you can.

The repair operation is used to recover your virtual private server if it becomes out of order. In the repair state, you get file access to your server (to backup critical data or edit configuration files).

To put your system into repair mode:

1. Click the System tab.
2. Select Server Info. The most general information about your server appears on the screen.
3. Click the Switch server to repair mode link. The screen reloads with Repair server status.

To access your server in repair mode via Control Panel:

1. Click the System tab.
2. Select File Manager. The list of server files appears on the screen.
3. Proceed with data recovering.

To access your server in repair mode via ssh:

1. Click the System tab.
2. Select Users and Groups;
3. Reset password for the user root.
4. In the command line, type: ssh root@your_server_IP_address.
5. Type the password you set for the user root, when prompted.
6. As soon as you log in, change the working directory into /repair.You entered the
broken server.
7. Proceed with data recovering.
8. Log out the server.
9. Start server.

To start your vps server from repair mode:

1 Click the System tab.
2 Select Server Info.
3 Click the Stop server button. The screen reloads with the ‘Stopped’ server status and the Start
server button;
4 Click the Start server button. The screen should reload with the ‘Booting’ and after a few
seconds with the ‘Running’ server status.

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In order to set up the Windows VPS hosting logging of terminal service connections: -

1. Click Start, point to Programs, point to Administrative Tools, and then click Terminal Services Configuration.
2. In the Terminal services Configuration box, right-click RDT-Tcp, and then click Properties.
3. In the RDP-Tcp Properties box, click the Permissions tab, and then click Advanced.
4. In the Advanced security Settings for RDP-Tcp box, click Add.
5. In the Select User or Group box, click advanced, then click find now, and select ‘Everyone’, and then click OK.
6. In the Auditing Entry for RDP-Tcp dialog box, click to select the Successful check box and the Failed check box for the following entries:

• Remote Control
• Logon
• Logoff

7. Click OK three times.
8. Close the Terminal Services Configuration window.

To turn on the functionality to log terminal services and remote desktop session events, you must add LogTSLogOff and LogRemoteControl registry entries to the registry.

To do this, follow the below steps: -

1. Click Start, click Run, type regedit in the Open box, and then click OK.
2. Locate and then click the following subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server
3. On the Edit menu, point to New, and then click REG_DWORD Value.
4. Type LogTSLogOff, and then press ENTER.
5. Right-click LogTSLogOff, and then click Modify.
6. Type 1 in the Value data box, and then click OK.
7. On the Edit menu, point to New, and then click REG_DWORD Value.
8. Type LogRemoteControl, and then press ENTER.
9. Right-click LogRemoteControl, and then click Modify.
10. Type 1 or 3 in the Value data box, and then click OK. (#1 - Instructs TS logger to output to debugger / #3 - Instructs TS logger to output to log file (Tssdis.log in the System32 folder))
11. Quit Registry Editor

Windows 2000 Service Pack 4 (SP4) adds the EventMessageFile registry entry that is located under the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\System\TermService

Additionally, you must append the EventMessageFile entry with the following value, including the leading semi-colon: - ;%SystemRoot%\System32\sp3res.dll

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Virtuozzo for Windows VPS

Q. What are my Virtuozzo, HSPComplete and Plesk login details?

Ans: HSPcomplete Control Panel

Login: Your email address
Password: The password you entered when you created your account. This password was also sent to you as a “New person created for xxxxx” email.

Virtuozzo Power Panel

Login: root (if you purchased a Linux VPS) or administrator (if you purchased a Windows VPS)
Password: The password you entered when you created your account. This password was also sent to you as a “New person created for xxxxx” email.

Plesk

Login: admin
Password: setup
Please ensure that you change your Plesk password as soon as you have created your account and have logged in, as hackers may be familiar with the default account settings.

Q. Can I run Windows Updates?

Ans: No, there is no need. Windows automatic updates are disabled as standard in a Windows Virtuozzo VPS due to the way in which a VPS is provisioned. All Windows updates are installed automatically and are pre-tested by the Parallels (Virtuozzo developer) to ensure that they do not cause conflicts with Virtuozzo or installed template applications.

Enabling automatic updates will potentially cause problems with a VPS, including preventing a user from logging on, maybe even to the extent of causing the server to become un-usable. It is therefore advised that Windows automatic updates are left disabled. If you require a particular update which is not installed, please log a ticket through the Support Center ticket system.

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Virtuozzo for Linux VPS Hosting

Q. What are my Virtuozzo, HSPComplete and Plesk login details?

Ans: HSPcomplete Control Panel

Login: Your email address
Password: The password you entered when you created your account. This password was also sent to you as a “New person created for xxxxx” email.

Virtuozzo Power Panel

Login: root (if you purchased a Linux VPS) or administrator (if you purchased a Windows VPS)
Password: The password you entered when you created your account. This password was also sent to you as a “New person created for xxxxx” email.

Plesk

Login: admin
Password: setup
Please ensure that you change your Plesk password as soon as you have created your account and have logged in, as hackers may be familiar with the default account settings.

Q. How do I monitor Linux processes?

Ans: Here are some useful methods that can be used to monitor running processes.

From a Linux Shell (i.e. logged in using an SSH client such as Putty)

For a snapshot of running processes type: ps -aux | more
For a real-time list of the top few highest CPU utlisation processes, type: top

From Virtuozzo Power Panel

Click on System Processes on the left-hand menu bar

Q. Where can I find the Sendmail log

Ans: The email log for the sendmail mail server, is found at the following location /var/log/maillog

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Developed in 2005 KalenTech VPS is a privately owned debt free company with a simple aim ‘to deliver the best vps hosting solution available for small and medium size businesses’. Our virtual private server technology takes the strain out of server management and allows you to concentrate on running your business rather than running the server, all packages come with managed software upgrades to provide a worry free solution.

We realize that the choices we make have a direct impact on the service you receive, where many companies rent a $99 a month server with cheap bandwidth we don’t, we purchase high quality Dell servers, all with Dell’s 4 hour, on site warranty and all located in a high quality Tier 1 datacenter.

Equally as important, we selected our software just as carefully, we chose Virtuozzo as the platform for our Virtual Private Servers after evaluating many options, in our opinion it is the best solution on the market.

Our support packages have been developed to ensure you get the support you need when you need it, no longer do you have to pay a bundled price for a package with support you will never need, our level 1 support package (included as standard with every package) offers 24/7 support desk access, unlimited free reboots, managed upgrades and 30 days installation support, if you require further support we have support packages designed for all types of customers, what we don’t do is build in a cost for support you may never need. This approach allows us to deliver packages at a ‘fair’ price.

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KalenTech VPS is set to be #1 supplier of virtual private server hosting. Our great choice includes Plesk, Cpanel and powerful applications. KalenTech VPS online support center operates 24/7 with access to a comprehensive knowledge base and friendly support staff. KalenTech VPS offers virtual private servers (VPS) with a range of control panels. A VPS is functionally equal to a dedicated server and comes with inclusive Level 1 support.

Control:
Full root access, complete isolation from others, functionally equal to a dedicated server puts you in control.

Choice:
We know that everyone has their own favorite when it comes to control panels so we have made our plans available with Plesk, Cpanel, Confixx or Directadmin.

Performance:
Our choice of hardware, software and network providers combine to give a winning formulae for your business, whether you are just starting out or an old hand we have packages to suit your needs.

Extreme Power:
Dell 2650 PowerEdge servers with Dual 2.8 Ghz Xeon CPU, 6GB RAM and five 146GB SCSI drives with RAID 5 We encourage you to compare our key technology strategies against our competitors.

KalenTech VPS made a key decisions regarding hardware:

Dell 2650 2U server with at least dual Xeon CPU’s (minimum 2.8Ghz) with hyperthreading
Minimum 6GB ECC DDR RAM
Minimum five 146GB SCSI 10K hard drives (total 730GB) with RAID 5
Dual power supply units for redundancy
Dell’s 4 hour on-site warranty (3 years)
All servers owned by KalenTech VPS

To provide enterprise class solutions we needed a suite of software for speed, performance and reliability:

Enterprise class applications; Cpanel and Directadmin
Virtuozzo virtual private server platform

Unrivaled Choice:
KalenTech VPS offers a great choice of control panels - Cpanel, Directadmin

Unlimited domains - Although these control panels allow unlimited domains please be aware that the specification of your VPS will limit the actual number you can host and the complexity of the web sites hosted will also impact the number.

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Unlike our competitors, we use only the highest quality Tier1 providers; No Cogent, no Verio, and absolutely no Tier2 resold Transit KalenTech VPS leases space in 34 Exchange Place New Jersey and partnered to provide a network designed from the ground up to be able to handle unpredictable spikes in traffic to all of our customers. Our connections include:

* Cable & Wireless
* MFN
* NetAccess
* InterNAP

Our network was chosen with stability in mind. There is no single point of failure anywhere within the network. We have multiple, redundant transit links to some of the NY Metro area’s largest providers. The network always maintains low utilization on each and every one of its customer network segments. Each backplane is never utilized more than 40% to allow for unexpected bursting without performance degradation.

11,000mbps Transit Capacity!
Our partnership means we have access to one of the largest most capable networks in our market, hands down. Unlike our competitors, we use only the highest quality Tier1 providers; No Cogent, no Verio, and absolutely no Tier2 resold Transit.

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KalenTech VPS has a dedicated website for all support you can:
Browse the knowledge base
Open a support ticket
Download various guides
Use the online troubleshooter
Read KalenTech VPS announcements

The support portal is full of valuable resources, before opening a ticket it is always wise to check through the knowledge base, troubleshooters and download guides as many topics are covered.

If your topic is not covered the most effective way to request support help is to open a support ticket in the portal, the ticket should contain as much information as possible to help our technicians help you.

There are two support departments; 1. Support, 2. Reboot - the reboot department is a direct pager to our datacenter technician, who will first check the status of your server, then respond to let you know they are dealing with it, once rebooted they will report the servers condition and close the ticket. Always open reboot tickets as ‘URGENT’.

For the support department please only use urgent for real emergencies.

Below is a guide to the approximate response times for support requests opened through our online help desk:
Emergency reboot 5 to 20 minutes
Urgent (Level 2 only) under 1 hour
High under 6 hours
Medium under 12 hours
Low under 24 hours

KalenTech VPS provides excellent support based on your specific needs, every hosting package comes complete with 30 days install support covering all aspects of the service, after this period every account has Level 1 support included free.

This means we do not provide free technical support for every problem you may encounter or create when running your virtual private server. Below you can see the support provided free with Level 1 support, level 2 support can be added to your account for $9.99 per month. For support issues not covered by your support level we charge a fair rate of just $10 per incident.

Paid Level 1 and Level 2 Support includes:

Server
Troubleshoot hardware

Operating System
Troubleshoot
Reinstall

Base System Packages (Apache, Bind, MySQL etc)*
Troubleshoot
Configure
Reinstall

Control Panel**
Troubleshoot
Configure
Reinstall

Scripts and Third Party Software
Install
Troubleshoot

* Does not include system packages you install only those installed at time of setup by KalenTech VPS.
** For plesk, cpanel and confixx hosting servers only
** Application software refers to the application provided with your VPS plan, such as Clodfusion, Java, Shoutcast.

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Plesk VPS Hosting:

Plesk virtual private servers are functionally equal to a dedicated server and come with:

Free Level 1 support
Free daily backups and restore
30 day money back guarantee

 VPS behaves exactly like an isolated stand-alone server.

* Appears to have its own processes, users, files and provides full root access
* Each has its own IP addresses, port numbers, tables, filtering and routing rules
* Each can have its own configuration files for the system and app software
* Each can have its own versions of system libraries or modify existing ones
* Each can delete, add, modify any file, including files in /root, and install its own application software or custom configure/modify root application software

All Plesk VPS’s come with the following software installed:

Plesk 7
RedHat 9 with enterprise kernel
Apache 2.0
PHP 4.2.2
MySQL 3.23.58
Perl 5.8
RedHat 9 development tools
Qmail
OpenSSL

We can install the following application templates, however because of the resources the applications consume it is recommended that you only request an install if you have a VPS-V1 or above.

Shoutcast server
Darwin server
Helixserver (REAL Media) (License not included)

Upgrades:

Extra Disk Space $2.50 per GB per month
Extra Transfer $1.00 per GB per month
Extra IP address $1 each per month
Upgrade 100 domain licence to 300 domains $10 per month
Upgrade 300 domain licence to unlimited $10 per month
Level 2 support $9.99 per month

**   Clentexec licence is free to use as long as you are a client of
Kalentech VPS, installation is not included

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