VPS Hosting - Virtual Private Servers

What is Virtuozzo Power Panel?
Virtuozzo Power Panels (VZPP) is a powerful web-based recovery and administration tool, intended for use by VPS owners. VZPP can be used on a standalone basis or within the Plesk interface. With VZPP, a user with administrative access to a VPS can easily perform many critical management tasks:

VPS Start/Stop/Reboot
Start, stop, fast stop and restart the VPS

VPS Services Management
Manage VPS services and processes such as stopping an offending task or restarting a service

VPS Resource Monitoring
Monitor VPS resource utilization for CPU, system, disk space and disk inodes

VPS Backup/Restore
Back up and restore the VPS from the backup including all system and user files

VPS Repair
Start the VPS in repair mode when a VPS is broken and does not boot

Embedded SSH Client
Connect via integrated SSH client to the VPS

VPS Re-install
Reinstall the VPS from scratch, either saving or discarding existing files

VPS Actions Log
View the VPS actions log to monitor resource shortage alerts and various VPS events

VZPP accessible via 4643 port. Example:
If your main VPS server IP 64.202.123.197, VZPP would be accessible as:

https://64.202.123.197:4643
username: root
password: your_current_root_password

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Virtuozzo for Windows VPS

Q. What are my Virtuozzo, HSPComplete and Plesk login details?

Ans: HSPcomplete Control Panel

Login: Your email address
Password: The password you entered when you created your account. This password was also sent to you as a “New person created for xxxxx” email.

Virtuozzo Power Panel

Login: root (if you purchased a Linux VPS) or administrator (if you purchased a Windows VPS)
Password: The password you entered when you created your account. This password was also sent to you as a “New person created for xxxxx” email.

Plesk

Login: admin
Password: setup
Please ensure that you change your Plesk password as soon as you have created your account and have logged in, as hackers may be familiar with the default account settings.

Q. Can I run Windows Updates?

Ans: No, there is no need. Windows automatic updates are disabled as standard in a Windows Virtuozzo VPS due to the way in which a VPS is provisioned. All Windows updates are installed automatically and are pre-tested by the Parallels (Virtuozzo developer) to ensure that they do not cause conflicts with Virtuozzo or installed template applications.

Enabling automatic updates will potentially cause problems with a VPS, including preventing a user from logging on, maybe even to the extent of causing the server to become un-usable. It is therefore advised that Windows automatic updates are left disabled. If you require a particular update which is not installed, please log a ticket through the Support Center ticket system.

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KalenTech VPS is set to be #1 supplier of virtual private server hosting. Our great choice includes Plesk, Cpanel and powerful applications. KalenTech VPS online support center operates 24/7 with access to a comprehensive knowledge base and friendly support staff. KalenTech VPS offers virtual private servers (VPS) with a range of control panels. A VPS is functionally equal to a dedicated server and comes with inclusive Level 1 support.

Control:
Full root access, complete isolation from others, functionally equal to a dedicated server puts you in control.

Choice:
We know that everyone has their own favorite when it comes to control panels so we have made our plans available with Plesk, Cpanel, Confixx or Directadmin.

Performance:
Our choice of hardware, software and network providers combine to give a winning formulae for your business, whether you are just starting out or an old hand we have packages to suit your needs.

Extreme Power:
Dell 2650 PowerEdge servers with Dual 2.8 Ghz Xeon CPU, 6GB RAM and five 146GB SCSI drives with RAID 5 We encourage you to compare our key technology strategies against our competitors.

KalenTech VPS made a key decisions regarding hardware:

Dell 2650 2U server with at least dual Xeon CPU’s (minimum 2.8Ghz) with hyperthreading
Minimum 6GB ECC DDR RAM
Minimum five 146GB SCSI 10K hard drives (total 730GB) with RAID 5
Dual power supply units for redundancy
Dell’s 4 hour on-site warranty (3 years)
All servers owned by KalenTech VPS

To provide enterprise class solutions we needed a suite of software for speed, performance and reliability:

Enterprise class applications; Cpanel and Directadmin
Virtuozzo virtual private server platform

Unrivaled Choice:
KalenTech VPS offers a great choice of control panels - Cpanel, Directadmin

Unlimited domains - Although these control panels allow unlimited domains please be aware that the specification of your VPS will limit the actual number you can host and the complexity of the web sites hosted will also impact the number.

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KalenTech VPS has a dedicated website for all support you can:
Browse the knowledge base
Open a support ticket
Download various guides
Use the online troubleshooter
Read KalenTech VPS announcements

The support portal is full of valuable resources, before opening a ticket it is always wise to check through the knowledge base, troubleshooters and download guides as many topics are covered.

If your topic is not covered the most effective way to request support help is to open a support ticket in the portal, the ticket should contain as much information as possible to help our technicians help you.

There are two support departments; 1. Support, 2. Reboot - the reboot department is a direct pager to our datacenter technician, who will first check the status of your server, then respond to let you know they are dealing with it, once rebooted they will report the servers condition and close the ticket. Always open reboot tickets as ‘URGENT’.

For the support department please only use urgent for real emergencies.

Below is a guide to the approximate response times for support requests opened through our online help desk:
Emergency reboot 5 to 20 minutes
Urgent (Level 2 only) under 1 hour
High under 6 hours
Medium under 12 hours
Low under 24 hours

KalenTech VPS provides excellent support based on your specific needs, every hosting package comes complete with 30 days install support covering all aspects of the service, after this period every account has Level 1 support included free.

This means we do not provide free technical support for every problem you may encounter or create when running your virtual private server. Below you can see the support provided free with Level 1 support, level 2 support can be added to your account for $9.99 per month. For support issues not covered by your support level we charge a fair rate of just $10 per incident.

Paid Level 1 and Level 2 Support includes:

Server
Troubleshoot hardware

Operating System
Troubleshoot
Reinstall

Base System Packages (Apache, Bind, MySQL etc)*
Troubleshoot
Configure
Reinstall

Control Panel**
Troubleshoot
Configure
Reinstall

Scripts and Third Party Software
Install
Troubleshoot

* Does not include system packages you install only those installed at time of setup by KalenTech VPS.
** For plesk, cpanel and confixx hosting servers only
** Application software refers to the application provided with your VPS plan, such as Clodfusion, Java, Shoutcast.

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